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PR-2CARCNon-appealable
Patient Responsibility

Coinsurance Amount

Coinsurance amount applied to patient responsibility. The payer paid their percentage; the patient owes the remaining share per plan design.

What This Means in Behavioral Health

After deductible is met, BH program per diem often splits via coinsurance—20% patient / 80% plan is common on commercial policies. PR-2 on institutional claims affects patient collections and cash flow forecasting for treatment centers.

Common levels of care

  • RTC
  • PHP
  • IOP
  • Detox
  • Outpatient

Root Causes

  • Coinsurance percentage applied per contract after allowed amount determined
  • Out-of-network coinsurance higher than in-network (e.g., 40% vs 20%)
  • Copay vs coinsurance misquoted at admission
  • Secondary payer did not pick up remaining coinsurance when expected

Prevention Tips

  • Document coinsurance and OON benefit tiers in VOB before admit
  • Bill secondary promptly when coordination applies to coinsurance
  • Train admissions on difference between copay, coinsurance, and deductible for BH benefits
  • Reconcile patient statements to PR-2 on ERA weekly

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